Commendations & Complaints
COMMENDATIONS AND COMPLAINTS
Each year, Moncks Corner’s police officers and employees have thousands of contacts with citizens. In some cases, individuals may question why an incident was handled in a particular way, they may wish to acknowledge the employees involved, or they may disagree with the actions of an agency employee.
The Moncks Corner Police Department takes each concern seriously. We believe the public is entitled to efficient, fair, and impartial service. We investigate all allegations of employee misconduct, respond to inquiries about employee actions or department policy, and document all commendations received from the public.
Our policy is to forward commendations to officers and their supervisors so that the officer may be recognized. We also thoroughly investigate complaints. If you have a commendation or complaint, you may report it to us in person, by letter, by telephone, or by using the links provided on the left.
HOW TO COMMEND A POLICE EMPLOYEE
Everyone likes a pat on the back when they do a good job. Moncks Corner Police employees are no different. Each year, the Department receives many employee commendations from the public.
When you receive service from our department that you feel is worthy of a commendation, we would like to hear about it. Please include all the information you can remember such as the employee’s name, the date, time, and circumstances of the outstanding service. The employee will be notified of your commendation as will his supervisors, and a copy will also be placed in their employee file.
THE COMPLAINT PROCESS
The Moncks Corner Police Department values the feedback it receives from the community and is dedicated to providing the best police service possible to all of Moncks Corner’s citizens. Your police officers are carefully selected and given the best training. Information provided by citizens like you helps us with this mission.
We formally investigate allegations and inquiries for these reasons
- To protect citizens from actual misconduct by an employee;
- To protect the department and those employees who conduct themselves appropriately;
- To identify policies and procedures that may need review or change, and to find ways to improve the quality of our service to the community.
If you choose to make a complaint, we will follow a formal process to ensure that your complaint is thoroughly investigated. When you file a complaint, you will be asked for your name, address, a telephone number where you can be reached, and the details of your complaint, including date, time, location, and name of the involved employee(s), if known.
When we receive your complaint, a supervisor will be assigned and will conduct a thorough investigation. They will interview the employee involved and any witnesses. The investigating supervisor may contact you for additional details or to clarify the information you have already provided. If it becomes necessary for you to contact the investigating supervisor, you may do so by calling them directly. Normally, the investigation will be completed within 30 days of the time that the complaint was received. If the investigation exceeds the 30-day period, you will be notified. The employee’s supervisors will make a decision about the complaint based on the facts available. The decision will be one of four findings:
- Substantiated – The employee acted improperly.
- Not Substantiated – The complaint can be neither proved nor disproved.
- Unfounded – The available evidence does not support the complaint.
- Justified – The officer’s actions were proper.
If an allegation is sustained, appropriate action will be taken. The action may involve counseling, verbal or written reprimand, suspension from duty, or termination. The supervisor will call to inform you of the findings and you will receive a follow-up letter.
However, in accordance with the law and out of respect for employees’ privacy, we do not release what specific discipline was imposed on the employee.
Traffic Complaints
The Moncks Corner Police Department welcomes the assistance and feedback of the community. If you have a traffic complaint or issue that you would like to bring to the attention of the Department, please complete the form below. This will report directly to our Traffic Division. If you have any questions, please reach out to the MCPD at 843-719-7940.